CSSS DES SOMMETS
Seeking to bring improvements to the public health system, we chose to invest in CSSS des Sommets in the Laurentians. Our first step, in collaboration with HEC Montréal business school, was a thorough analysis of the network and its administrative structure. Then we focused on human resources.
Introduction of a joint management mode for medical and administrative staff, mobilization of personnel, and role validation led to a number of clear results: elimination of the CSSS deficit within three years, a steady decrease in the number of absences, and a remarkable decrease in the number of visits by frequent users who were draining much of the resources available. To know more about this project, please refer to the CSSS des Sommets reports on special cases (in French only ). Thanks to the active contribution of all employees, the project was a great success!
The de Gaspé Beaubien Foundation and HEC Montréal published a report on eight years of work at CSSS des Sommets: When Venture Philanthropy Meets Community Action: The Notion of Social Catalyst.
Report on Managing Complex Cases (in French only)
Reports on Notion of Social Catalyst