3 Actions To Implement Better Management of Establishments in the Health Sector of Quebec (4/5)
If you have been following us for some time, you already know that for many years, the de Gaspé Beaubien Foundation has been actively contributing to the improvement of the Quebec Health Care System, in collaboration with the Health and Social Services Center Des Sommets (CSSS des Sommets).
In order to achieve these improvements, we have put in place several pillars which stand at the heart of the CSSS des Sommets. These have already been presented in previous articles. . You can consult them by clicking on the following links:
Pillar #1 – Initiation and Integration of Doctors
Pillar # 2 – Management Workshops
Co-management as an Intervention Model
A large part of our joint venture with the CSSS des Sommets revolves around the concept of co-management. This management model is crucial for hospitals, the CLSC and care centres where doctors AND managers are called upon to work together and to share their knowledge.
“Co-management can be seen as a teamwork model between the medical leader and the clinical and administrative leaders to ensure optimal coordination and high-level collaboration in planning and organizing the allocated resources. Or, in identifying needs as well as solving problems, overcoming obstacles and in turn, facilitating decision-making with clinical, medical and administrative issues.” – Pierre Joron, CFC-Dolmen
This article focus is on the 3 pillars of intervention that are linked to co-management, which are already in place at the CSSS des Sommets. Their purpose is to lead to better management of health and social service establishments in Quebec.
Pillar #3: Co-management in Administrative Operations
For two years now, the directing committee of the CSSS des Sommets has included medical directors in its ranks. This participation of doctors promotes more enlightened exchanges, rich discussions and leads to decisions related to clinical issues that take into account strategic governance. Whether it is a question of orientation, administrative priorities, clinics or strategic planning, the decision-making process is a shared effort that includes contributions from both administrators and doctors.
This approach increases the achievability of the organizations objectives and the actions that follow within the overall organization that makes up the CSSS.
Pillar #4 – Co-development Between Medical Directors and Clinical Administrators
Co-development between medical directors and clinical administrators allows the directors to help each other through a structured approach of sharing and knowledge transfer.
“The professional co-development group is a development approach for people who believe they can learn from one another in order to improve their practice.” 1
The 3 to 4 sessions that are held annually, sufficiently boost the level of confidence of directors, which has an immediate impact on both profitability and their work overall.
Pillar #5: Co-management Incentive Workshops
After management incentives, the co-management incentive workshops are the continued process of promoting leadership and accepting responsibility for doctors. This promotion of leadership begins during the initiation and integration (of doctors).
The doctors that work at the CSSS des Sommets, many of whom could assume the management functions there, need to be supported. This workshop allows for apprenticeship and a transitional progression toward a co-management model. The advantages and potential pitfalls are reviewed as part of the workshop.
Following these workshops, the proposed ideal conditions to put a co-management model in place include: regular planned meetings and the possibility of coaching and training. The objective at the end of the process is the creation of doctor/manager dyads.
Medical director: “It allows for bilateral comprehension of the issues. For the administrators: to understand the clinical issues, and for the clinicians, to understand the administrative and human resource issues.”
Clinical and Administrator Director: “The more they are involved in management, the more they will understand the issues, the easier it will be to find an acceptable compromise, for both the doctors and the administrative issues.”
Conclusion: The Advantages of Co-management
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The capacity to act: calling on clinical expertise and on the influence of doctors.
“If I had not had my co-manager to support me and to make doctors understand the issues that are important, we wouldn’t have been able to act.”
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Mutual understanding: making doctors aware of the realities of management and vice-versa.
“ Co-management allows doctors and managers to learn about their respective realities. This is necessary if we want to achieve results in the interest of the patients.”
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Cohesion and complementarity around a common goal: caring for the clientele
“It takes a team to make things move forward, to have quality care and to provide services. We could have picked a different name but in the end, it is still Co-management.”
In our next article on the CSSS des Sommets, we will introduce the coaching intervention pillar. Coaching allows those involved to act in the continuity of the incentive workshops in management and co-management for effective clinical and administrative dyads.
1 : Payette, A. et Champagne, C. (1997) Le groupe de codéveloppement professionnel, PUQ, p. 16
